Eurex Clearing
Dear Client,
We are excited to announce our new client support approach to enhance your experience with our support services related to C7 Release 10.1.
Starting immediately, we will be replacing our traditional account management approach with a dedicated C7 Release team, available via the email inbox client.services@eurex.com for all client inquiries related to the upcoming C7 Release 10.1. This approach is aimed at streamlining our bilateral interaction, ensuring faster response times, and delivering an even higher quality of support to our clients.
To ensure your inquiries receive the quickest response, we kindly request that you direct all questions regarding C7 Release 10.1 scope items to client.services@eurex.com. Our service team will be monitoring this inbox closely to provide you with timely and effective assistance regardless of whether your request is related to functional, technical or organizational topics.
The feedback we received via our customer satisfaction questionnaire was the driver for this improvement. We appreciate your cooperation and understanding as we strive to continually enhance our services. Should you have any questions or concerns regarding this change, please don't hesitate to contact our C7 Release Team under client.services@eurex.com.
Learn now more about C7 Release 10.1 on our dedicated initiative page under the following link: Support > Initiatives & Releases > C7 Releases > C7 Release 10.1. System documentation, circulars, timeline and much more information are available there for you.
Kind regards,
Your Client Services Team
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Further information
Recipients: | All Clearing Members, ISA Direct Clearing Members, Disclosed Direct Clients of Eurex Clearing AG and vendors | |
Target groups: | Front Office/Trading, Middle + Backoffice, IT/System Administration, Auditing/Security Coordination | |
Related circular: | Eurex Clearing Circular 087/23 | |
Contact: | ||
Web: | Support > Initiatives & Releases > C7 Releases > C7 Release 10.1 | |
Authorized by: | Oliver Grohmann |
