New two-factor authentication

Deutsche Börse’s objective is to always ensure a strong security against unauthorized access to Member Section user accounts while providing ease of use at the same time. With this release, the Member Section login process will be enhanced by introducing a new two-factor authentication process.

Once the new authentication is setup, Member Section users will easily and securely sign-in to their Member Section accounts by using one of the three authentication options that are listed below:
 

• E-mail authentication: users can receive the verification code via e-mail.
• Authentication via SMS text message: users can register their mobile phones to receive the verification code via SMS.
• App authentication: users can use the Microsoft Authenticator App and register their phone to receive the verification code.

As of 14 April 2023, the existing authentication process via ForgeRock Authenticator App will be decommissioned.

The e-mail verification will be the default option for all users. The other two authentication options need to be set up by the users in the Member Section via the following path: My Profile > Login Settings > Two-Factor Authentication options.  

We recommend that Member Section users utilize at least two authentication methods for convenience. Instructions for the setup of additional authentication methods can be found under: Member Section Support > Tutorial Videos or via the Member Section - Login User Guide.

Reset password

Please note that those users who have not logged in between the rollout on 17 April 2023 and by the close of business 28 April 2023, will be required to firstly reset their password followed by the setup of the new two-factor authentication process. 

If you have not logged in between 17 - 28 April 2023, please follow these steps to reset your password:  
 

1. Access the Member Section via: https://membersection.deutsche-boerse.com/.
2.  Click on “Login”.
3. Click on “Forgot your password?”.
4. Enter your username and click on “Send Verification Code”.
5. Open your email and check for the verification email which includes a code.
6. Copy the code and enter it on the login screen in the field “Verification Code” and click on “VERIFY CODE”.
7. Enter your new password in the respective two fields and click on "CONTINUE".

Refresh of Fee Report Portal

As of Monday, 17 April 2023, Member Section users will be presented with a refreshed interface of the Fee Report Portal within the Member Section. Deutsche Börse will upgrade the technical infrastructure and introduce an improved user interface.

This change does not require any actions from Member Section users.

Enhancement of Customer Documentation & Resources area

The layout for the services Documents and Resources within the Member Section will also be refreshed to improve the user interface.

This change does not require any actions from Member Section users.