With this Member Section release, the following enhancements are being introduced to provide clients with a intuitive and modernized login process:
Production start: 17 April 2023
Release Items/ Participants Requirements
Feature/Enhancement | Details | Action Item |
Refresh of landing page | The landing page of the Member Section will be refreshed to give clients a clearer overview of the services within the client portal and to provide an overall improved interface. | This change does not require any actions from Member Section users. |
New two-factor authentication | Deutsche Börse’s objective is to always ensure a strong security against unauthorized access to Member Section user accounts while providing ease of use at the same time. With this release, the Member Section login process will be enhanced by introducing a new two-factor authentication process. Once the new authentication is setup, Member Section users will easily and securely sign-in to their Member Section accounts by using one of the three authentication options that are listed below:
As of 14 April 2023, the existing authentication process via ForgeRock Authenticator App will be decommissioned. | The e-mail verification will be the default option for all users. The other two authentication options need to be set up by the users in the Member Section via the following path: My Profile > Login Settings > Two-Factor Authentication options. We recommend that Member Section users utilize at least two authentication methods for convenience. Instructions for the setup of additional authentication methods can be found under: Member Section Support > Tutorial Videos or via the Member Section - Login User Guide. |
Reset password | Please note that those users who have not logged in between the rollout on 17 April 2023 and by the close of business 28 April 2023, will be required to firstly reset their password followed by the setup of the new two-factor authentication process. | If you have not logged in between 17 - 28 April 2023, please follow these steps to change your password:
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Decommissioning of Download Agent | The legacy download agents will be decommissioned as of 15 April 2023. All download agents are replaced with modern APIs that are available in the API Hub inside the Member Section. | Members are asked to get familiar with the API Hub. To further consume the data, Trading Members need to make sure to program the new interface via the API Hub. Details on the API Hub are available via the Technical Connection – User Guide in chapter 2.5. |
Refresh of Fee Report Portal | As of Monday, 17 April 2023, Member Section users will be presented with a refreshed interface of the Fee Report Portal within the Member Section. Deutsche Börse will upgrade the technical infrastructure and introduce an improved user interface. | This change does not require any actions from Member Section users. |
Enhancement of Customer Documentation & Resources area | The layout for the services Documents and Resources within the Member Section will also be refreshed to improve the user interface. | This change does not require any actions from Member Section users. |
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Contact
Eurex
Member Section
Customer Support
Service times from 09:00 - 18:00 CET
T +49-69-211-1 78 88
member.section@deutsche-boerse.com
Market Status ⓘ
XEUR
The market status window is an indication regarding the current technical availability of the trading system. It indicates whether news board messages regarding current technical issues of the trading system have been published or will be published shortly.
Please find further information about incident handling in the Emergency Playbook published on the Eurex webpage under Support --> Emergencies and safeguards. Detailed information about incident communication, market re-opening procedures and best practices for order and trade reconciliation can be found in the chapters 4.2, 4.3 and 4.5, respectively. Concrete information for the respective incident will be published during the incident via newsboard message.
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